FAQ
Welcome to the YGALLURE FAQ.
Below you’ll find answers to some of the most common questions about orders, shipping, tracking, returns, refunds, and account security.
If you cannot find the answer you need, please contact us at:
Orders
Can I change my shipping address after placing an order?
Yes, but only if your order has not yet entered shipment.
If you notice an error in your shipping address, please contact us as soon as possible at:
When entering your address at checkout, please make sure all information is complete and accurate, including:
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
Once your package has been shipped and transferred to the carrier, we generally cannot change the delivery address.
In some cases, the carrier may offer delivery-management options after shipment. Availability depends on the carrier and destination.
Can I change an item in my order?
We may be able to make changes if your order has not yet been processed for shipment.
Depending on order status, possible changes may include:
- Changing a size
- Changing a color
- Removing an item
- Updating your shipping address
Please contact service@ymlintl.com as soon as possible.
Once your order has been processed or shipped, changes can no longer be guaranteed.
If an item has already shipped, you may need to follow our applicable return procedure after delivery.
Can I add another item to an order I already placed?
Once an order has been submitted, we generally cannot guarantee that additional products can be added to the same shipment.
The simplest option is usually to place a separate order for the additional product.
If your original order has not yet been processed, you may contact us at service@ymlintl.com and we will let you know whether any adjustment is possible.
How can I cancel my order?
If you would like to cancel an order, contact us immediately at:
Please include your order number in your message.
We will make reasonable efforts to cancel your order before it enters fulfillment.
However, once the order has been processed or handed over to the shipping carrier, cancellation may no longer be possible.
If the package has already shipped, you may request an eligible return after delivery according to our Return & Refund Policy.
How long does it take to process my order?
Most orders are processed within:
1–3 business days
During holidays, major promotions, Black Friday, or other periods of high order volume, processing may take up to:
7 business days
Business days generally do not include weekends or public holidays.
Why haven’t I received a shipping confirmation email?
We send a shipping confirmation email after your order has been dispatched and tracking information becomes available.
If you have not received it, please:
- Check your spam or junk folder
- Confirm that the email address entered during checkout is correct
- Allow the normal order-processing period to pass
Most orders are processed within 1–3 business days, although processing may take up to 7 business days during peak periods.
If more than 7 business days have passed and you have not received a shipping update, please contact:
Tracking & Delivery
How do I track my order?
Once your order ships, we will normally send a tracking number or tracking link to the email address associated with your purchase.
You can use this information to view the latest available carrier updates.
If you cannot locate your tracking information, contact:
Please provide your order number so we can assist you more efficiently.
Why isn’t my tracking number working?
Tracking information may not appear immediately after a shipping label has been created.
Please allow up to:
72 hours
for the carrier to scan the package and begin displaying tracking updates.
If your tracking information still does not work after this period, please contact us.
Why hasn’t my tracking status changed?
It is normal for tracking information to remain unchanged temporarily while a package is moving between carrier facilities.
A package may still be in transit even when a new scan has not appeared.
Possible reasons include:
- The package is traveling between sorting facilities
- The carrier has not completed the next scan
- Weekend or holiday delays
- High shipping volumes
- Weather or transportation disruptions
Please continue monitoring your tracking information.
If your estimated delivery period has passed without an update, contact us at service@ymlintl.com.
How long does standard delivery take?
After your order has been shipped, standard delivery generally takes approximately:
5–7 business days
Combined with our usual 1–3 business day processing period, most orders can typically be expected within approximately:
6–10 business days from order placement
Delivery times are estimates and may vary depending on the carrier, destination, holidays, weather conditions, or other circumstances.
Why did my order arrive in separate packages?
Some YGALLURE orders may be fulfilled from different inventory locations.
If you purchase multiple products, they may therefore:
- Ship separately
- Have different tracking numbers
- Arrive on different dates
This does not necessarily mean an item is missing.
Please review all tracking information associated with your order before contacting us about a missing product.
Why was my package returned to the sender?
A shipment may be returned for several reasons, including:
- Incorrect shipping address
- Incomplete address
- Missing apartment or unit number
- Invalid or unavailable delivery information
- Unclaimed package
- Failed delivery attempts
- Refused delivery
If your tracking shows that your package has been returned, please contact:
Include your order number and tracking information so we can review the situation.
Do I need to be home when my package is delivered?
Not always.
Delivery requirements depend on the carrier, destination, order, and package.
Some shipments may require a signature, while others may be left at an approved delivery location.
Please check your tracking information for the most accurate delivery instructions.
If you miss a delivery attempt, contact the carrier directly to determine whether redelivery or pickup is available.
What should I do if my package says “Delivered” but I can’t find it?
First, we recommend checking:
- Around your delivery location
- Your mailbox or parcel locker
- With household members
- With neighbors
- With building management or reception
- The carrier’s delivery details
Sometimes carriers mark a package as delivered shortly before the physical delivery is completed.
If you still cannot locate the package, contact the carrier using your tracking number.
You may also email us at service@ymlintl.com, and we will review the available shipment information with you.
Returns & Exchanges
What is YGALLURE’s return policy?
Eligible change-of-mind returns must generally be requested within:
7 business days after delivery
Returned products must normally be:
- Unused
- Unworn
- Unwashed
- In their original condition
- With original tags
- With applicable packaging and accessories
Certain products are not eligible for standard returns, including some hygiene-sensitive products, used items, and customized or personalized products.
For complete details, please review our Return & Refund Policy.
What if I received the wrong item?
If YGALLURE sent you an incorrect product, please contact us within:
30 business days after delivery
Email:
Please provide:
- Your order number
- The product you ordered
- The product you received
- Clear photographs where possible
Once the issue has been verified, we will provide the appropriate next steps.
What if my product arrives damaged or defective?
If your product arrives damaged, defective, or with a qualifying manufacturing issue, contact us within:
30 business days after delivery
Please send:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
- Packaging photographs if the damage occurred during shipping
Our team will review the claim and provide an appropriate resolution.
Can I exchange an item because I ordered the wrong size or color?
For size, color, or preference changes that are not related to a product defect, we generally recommend returning the eligible original product for a refund and placing a new order.
The original product must meet the requirements of our standard return policy.
This allows you to place your new order without waiting for a traditional exchange to be completed.
Who pays for return shipping?
For a standard return because of personal preference, sizing, color choice, or change of mind, return shipping costs are generally the customer’s responsibility.
If the return is required because we sent:
- The wrong item
- A defective item
- A qualifying damaged item
we will provide appropriate return instructions after reviewing your claim.
Can I send my return to your company address?
Please do not send a return directly to our company contact address unless we specifically instruct you to do so.
The return-processing address may be different from our company address.
Before returning any product, contact:
We will provide the correct return instructions and destination.
Refunds
When will I receive my refund?
After an authorized return reaches the designated return location, we generally inspect it within:
1–3 business days
Once the return is approved, we normally initiate the refund to your original payment method within:
3–5 business days
Your bank, credit card company, or payment provider may then require approximately:
3–7 additional business days
to post the funds to your account.
Actual processing time depends on your financial institution.
Why can’t I see my refund yet?
If we have already confirmed that your refund was issued, the refund may still be processing through your bank or payment provider.
The time required for the funds to appear is controlled by your financial institution and may vary.
If the normal processing period has passed, we recommend contacting your bank or card issuer first.
You can also contact us at:
and we will confirm the refund information available on our side.
Will I receive a full refund?
For an approved standard return, we generally refund the eligible purchase price of the returned product.
For change-of-mind returns:
- Eligible product price: Refundable
- Original shipping charges: Generally non-refundable
- Return shipping costs: Generally paid by the customer
Different rules may apply when the return is caused by an incorrect, defective, or qualifying damaged product.
Please review our Return & Refund Policy for full details.
Will my refund go back to the same payment method?
Yes.
Approved refunds are generally issued to the original payment method used for the purchase.
We normally cannot redirect a refund to a different card, bank account, or payment method.
Payment & Order Security
Why is my order being reviewed or verified?
For customer and payment security, some orders may require additional verification before they can be processed.
An order may be reviewed because of factors such as:
- Unusual transaction activity
- Billing information that does not match available verification information
- Multiple payment attempts
- Unusually large orders
- Fraud-prevention system alerts
- Other security concerns
If additional information is required, we may contact you using the information provided with your order.
This process is designed to help protect customers and YGALLURE against unauthorized transactions.
If required verification cannot be completed, the order may be canceled and any eligible payment authorization or collected funds will be handled appropriately.
Is my payment information secure?
YGALLURE uses third-party payment service providers to process online payments.
Depending on the payment method you use, we may not directly receive or store your complete credit or debit card information.
For your security, please never send complete payment card details or passwords to us through ordinary email.
Still Need Help?
If your question is not answered above, our customer service team is available to assist you.
When contacting us about an order, please include your order number whenever possible.
YGALLURE
Operated by YUANGUO EMPORIUM LLC
Email: service@ymlintl.com
Phone: +1 (845) 299-6427
Website: ymlintl.com
Company Address:
107 E Garvey Ave #339
Monterey Park, CA 91755
United States
For return requests, please contact us before sending merchandise. Our company contact address should not automatically be used as a return address.
© 2026 YUANGUO EMPORIUM LLC. All rights reserved.