Return & Refund Policy
At YGALLURE, we want you to feel confident when shopping with us.
We understand that occasionally a product may not be quite what you expected, the size may not be right, or an item may arrive damaged or incorrect. This Return & Refund Policy explains when products may be returned, how to request assistance, and what happens after we receive an approved return.
If you have any questions before starting a return, please contact us at:
Quick Reference
| Situation | Request Deadline | Available Resolution |
|---|---|---|
| Changed your mind / item does not fit | Within 7 business days of delivery | Eligible return for refund |
| Incorrect item received | Within 30 business days of delivery | Replacement or other appropriate resolution |
| Defective or damaged item | Within 30 business days of delivery | Replacement or other appropriate resolution |
| Customized or personalized products | Not eligible for change-of-mind returns | Subject to product-specific terms |
| Earrings, intimate apparel, or used/worn items | Generally not returnable | Hygiene and safety restrictions apply |
Please read the full policy below, as eligibility depends on the condition and type of product.
1. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible after placing it:
Email: service@ymlintl.com
We will make reasonable efforts to cancel your order before processing and shipment begin.
However, cancellations cannot be guaranteed once an order has entered fulfillment or has been handed over to the shipping carrier.
If your order has already shipped, please wait until it is delivered and, if eligible, submit a return request according to the procedures below.
2. Order Processing and Estimated Delivery
Our standard order processing time is generally:
1–3 business days
During holidays, major promotional events, seasonal sales, or periods of unusually high order volume, processing may take up to:
7 business days
After an order has been dispatched, standard shipping generally takes approximately:
5–7 business days
Weekends and public holidays are generally not counted as business days.
Under normal circumstances, customers can therefore expect an estimated total timeframe of approximately:
6–10 business days from order placement to delivery
Delivery estimates are not guarantees. Carrier disruptions, weather, holidays, destination conditions, customs or transportation issues, and other circumstances may affect actual delivery times.
If we become unable to ship your order within the timeframe promised for your purchase, we will handle the delay, cancellation, or refund in accordance with applicable law.
3. Order Tracking
Once tracking information becomes available for your shipment, we will send it to the email address associated with your order.
Please allow up to 72 hours after receiving your shipping confirmation for tracking information to begin displaying updates.
Shipping carriers may need additional time to scan the parcel into their system.
If you do not receive the shipping confirmation, please check your spam or junk mail folder.
For carrier-specific delivery information, you may also use the tracking page provided with your shipment.
If your estimated delivery period has passed and your package has not arrived, contact us at:
Please include your order number so that we can investigate the shipment more efficiently.
4. Standard Returns
If you change your mind, order the wrong size, or decide that an eligible product is not right for you, you may request a return.
Return Request Period
Your return request must be submitted within:
7 business days after delivery
Return Condition
To qualify for a standard return, the item must generally be:
- New and unused
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, cosmetics, or other signs of use
- Returned with original tags attached where applicable
- Returned with original packaging where applicable
- Returned with all included accessories, components, or promotional items
Items that show signs of use or do not meet the applicable return requirements may not qualify for a refund.
5. Items That Are Not Eligible for Standard Returns
For hygiene, safety, customization, or resale reasons, certain products are not eligible for change-of-mind returns.
These may include:
Earrings
Earrings are generally non-returnable for hygiene reasons once delivered, except where the product is defective, damaged, incorrect, or otherwise required to be accepted under applicable law.
Intimate Apparel
Certain hygiene-sensitive products may not be eligible for change-of-mind returns, including applicable:
- Underwear
- Intimate garments
- Bodysuits
- Swimwear
- Other hygiene-sensitive apparel identified on the product page
Used or Worn Products
Products that have been worn, washed, used, damaged after delivery, altered, or otherwise show signs of use are not eligible for standard change-of-mind returns.
Products Without Required Packaging or Tags
Products with missing tags, accessories, components, or packaging may be rejected where those materials are reasonably necessary to return the product in its original condition.
Customized or Personalized Products
Products manufactured, customized, printed, engraved, altered, or personalized according to a customer’s specifications are generally not eligible for change-of-mind returns.
Any product-specific return restriction will be identified on the applicable product page where appropriate.
These exclusions do not limit rights that cannot legally be excluded.
6. Refund Amount for Standard Returns
If your standard return is approved after inspection, we will refund the eligible purchase price of the returned product to your original payment method.
Unless otherwise required by law or stated in a promotion:
Product Price:
Eligible for refund after an approved return.
Original Shipping Charges:
Generally non-refundable for a change-of-mind return.
Return Shipping Charges:
The customer is generally responsible for return shipping costs when the return is due to personal preference, sizing, color preference, or a change of mind.
If the return results from an error on our part, such as receiving an incorrect, defective, or qualifying damaged product, different shipping arrangements may apply as described below.
7. Incorrect, Defective, or Damaged Products
Please contact us if your order arrives:
- With the wrong product
- With the wrong variation
- Defective
- Damaged
- With a significant manufacturing issue
- Damaged during shipping
Requests concerning these issues should generally be submitted within:
30 business days after delivery
Email:
Please include:
- Your order number
- The name of the affected product
- A description of the problem
- Clear photographs or video showing the issue where appropriate
- A photograph of the shipping package or label if relevant
This information helps our team evaluate the issue and determine an appropriate solution.
After confirming an eligible claim, we may offer an appropriate resolution such as:
- Replacement of the same product
- Replacement with the correct item
- Refund where an appropriate replacement cannot be provided
- Another reasonable solution agreed upon with you
Where an approved return is required because we sent an incorrect item or an eligible product arrived defective or damaged, we will provide instructions concerning applicable return shipping costs.
8. Size and Color Exchanges
If you ordered the correct product but would prefer another size, color, or variation, this is generally treated as a standard return rather than a defective-product exchange.
If the original item qualifies for return:
- Request a return within the applicable 7-business-day return period.
- Return the original eligible product according to our instructions.
- Place a new order for your preferred size, color, or variation.
Availability of alternative sizes, colors, or variations cannot be guaranteed.
9. How to Request a Return
Please do not send a package back before contacting us.
To begin a return:
- Email service@ymlintl.com.
- Include your order number.
- Tell us which product you would like to return.
- Briefly explain the reason for the return.
- Provide photographs where the product is damaged, defective, or incorrect.
- Wait for our return instructions and applicable return address.
Once your return request has been reviewed, we will provide the appropriate instructions.
Package the product carefully to help prevent damage during return transportation.
Where possible, we recommend using the original shipping or product packaging.
We also recommend using a shipping method that provides tracking information and keeping your shipping receipt until the return has been completed.
10. Return Address
Do not automatically send returns to our company contact address.
Our business address and the address used to process product returns may be different.
After your return request has been approved, our customer service team will provide the correct return instructions and applicable return destination.
Products sent to an unauthorized or incorrect address may experience significant delays and may not be capable of being properly identified or processed.
Always contact:
before returning merchandise.
11. Return Inspection
After an authorized return reaches the designated return location, the product will be inspected to confirm its eligibility.
We will review matters such as:
- Product condition
- Evidence of wear or use
- Original tags
- Packaging
- Accessories
- Whether the returned product matches the original order
- Whether the return request falls within the applicable return period
Our return inspection is generally completed within:
1–3 business days after receipt
If additional information is required, we may contact you using the email address associated with your order.
12. Refund Processing
Once an eligible return has been inspected and approved, we will initiate the applicable refund to the original payment method.
Our standard target for initiating an approved refund is generally:
3–5 business days after approval
After we initiate the refund, your bank, credit card issuer, payment provider, or other financial institution may require additional time before the refund appears in your account.
Depending on the payment provider, this may take approximately:
3–7 additional business days
Actual posting times are controlled by the applicable financial institution or payment provider.
We will normally send a confirmation email once the refund has been initiated.
If you have received a refund confirmation from YGALLURE but the refund has not appeared after your financial institution’s normal processing period, we recommend contacting the applicable bank or payment provider first.
You may also contact us at:
for assistance.
13. Multiple-Package Orders
Depending on product availability and fulfillment arrangements, an order containing multiple products may sometimes arrive in more than one package.
Packages associated with the same order may:
- Have different tracking numbers
- Be dispatched at different times
- Arrive on different days
Receiving one package does not necessarily mean that the remaining products in your order are missing.
Please review all available tracking information before reporting a missing item.
If you still need assistance, contact us and provide your order number.
14. Lost or Delayed Shipments
Delivery services are performed by independent shipping carriers, and delays may occasionally occur after a package has entered the carrier network.
If your tracking information indicates a delay, we recommend reviewing the carrier’s tracking information first.
If the estimated delivery period has passed or the tracking information suggests that the shipment may be lost, please contact:
Our team will review the available order and tracking information and help determine the appropriate next step.
Nothing in this policy is intended to remove consumer rights or remedies that apply under applicable law.
15. Refused and Undeliverable Packages
Please make sure your shipping information is complete and accurate before submitting an order.
A package may be returned to the sender because of circumstances including:
- An incorrect address
- An incomplete address
- An unavailable recipient
- An unclaimed package
- Refusal of delivery
- Other delivery problems
If a package is returned to the sender, please contact us so that we can review the available options.
Additional shipping charges may apply when redelivery is required because incorrect or incomplete delivery information was provided with the order, except where prohibited by applicable law.
16. Return Abuse
We reserve the right to review or reject return requests involving suspected:
- Fraud
- Return abuse
- Product substitution
- Intentional damage
- Repeated misuse of return procedures
- False claims
- Other improper activity
Any action taken under this section will remain subject to applicable consumer protection laws.
17. Questions About a Return or Refund
If your situation is not covered above, or if you are unsure whether your product qualifies for a return, please contact our customer service team before shipping anything back.
We will review your request and provide the appropriate instructions.
YGALLURE
Operated by YUANGUO EMPORIUM LLC
Email: service@ymlintl.com
Phone: +1 (845) 299-6427
Website: ymlintl.com
Company Address:
107 E Garvey Ave #339
Monterey Park, CA 91755
United States
Important: The company address above is provided for business contact purposes and should not be assumed to be the return address. Please obtain return instructions from our customer service team before sending merchandise.
© 2026 YUANGUO EMPORIUM LLC. All rights reserved.