Shipping & Delivery

At YGALLURE, we want your shopping experience to remain clear and straightforward from checkout through delivery.

This Shipping & Delivery Policy explains how we process orders, estimated shipping and delivery times, tracking information, multiple-package shipments, address changes, and what to do if something goes wrong with a delivery.

If you have questions about an existing order, please contact us at:

service@ymlintl.com

When contacting us, please include your order number whenever possible.

Quick Reference

All delivery times are estimates rather than guaranteed delivery dates.

1. Order Processing

After your payment has been successfully completed and your order has been confirmed, we begin preparing your purchase for shipment.

Our standard processing time is generally:

1–3 business days

Processing time refers to the period between placing your order and the package being handed over for shipment.

It is separate from the carrier’s delivery time.

During periods of increased order volume, processing may require additional time. This may occur during:

• Major promotional events
• Black Friday
• Holiday periods
• Seasonal sales
• Other high-volume shopping periods

During these periods, order processing may take up to:

7 business days

Business days generally exclude weekends and public holidays.

If your order cannot be shipped within the timeframe communicated for your purchase, we will provide appropriate information regarding the delay and available options in accordance with applicable requirements.

2. Estimated Shipping and Delivery Time

After your order leaves the applicable fulfillment location, standard delivery generally takes approximately:

5–7 business days

For most orders, the estimated timeframe from placing an order to delivery is therefore approximately:

6–10 business days

This consists of:

Order Processing: 1–3 business days
Estimated Delivery After Dispatch: 5–7 business days

These timeframes are estimates.

Actual delivery times may vary depending on factors including:

• Delivery destination
• Carrier network conditions
• Weather
• Holidays
• High shipping volumes
• Transportation interruptions
• Inventory availability
• Incorrect or incomplete address information
• Other circumstances affecting transportation or fulfillment

Peak-season orders may take longer because processing can require up to 7 business days.

3. Shipping Availability

YGALLURE is primarily designed to serve customers shopping through our U.S. online store.

Available shipping destinations and shipping methods will be shown during checkout based on the delivery address entered.

If we are unable to ship to a particular address or destination, the applicable shipping option may not be available during checkout.

Shipping availability may also vary for certain:

• Remote locations
• U.S. territories
• Military addresses
• PO boxes
• Restricted destinations
• Product types

Please make sure your shipping information is complete before submitting your order.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

• Delivery destination
• Package size
• Package weight
• Available shipping method
• Order contents
• Applicable promotions

The shipping amount shown during checkout will apply to your order unless otherwise stated.

If we offer a free-shipping promotion or shipping discount, the applicable terms and eligibility requirements will be displayed on the website or during checkout.

5. Shipping Carriers

YGALLURE may use different shipping and logistics providers depending on:

• Destination
• Package size
• Product location
• Fulfillment availability
• Delivery requirements

The carrier used for your shipment may therefore vary from order to order.

Once tracking information becomes available, you will normally be able to identify the applicable carrier through your shipping confirmation or tracking page.

We cannot guarantee that a customer can select a specific carrier unless that option is expressly provided during checkout.

6. Tracking Your Order

Once your order has been shipped and tracking information becomes available, we will normally send a shipping confirmation to the email address used when placing the order.

The message may include:

• Tracking number
• Tracking link
• Shipping carrier information
• Current shipment status

Please allow up to:

72 hours

for your tracking link to begin showing movement or shipment updates.

A tracking number may be created before the carrier performs its first physical scan of the package.

For this reason, you may initially see messages such as:

• Label Created
• Shipment Information Received
• Pre-Shipment
• Awaiting Carrier Pickup

This does not necessarily indicate a problem with your order.

7. Haven’t Received Your Tracking Email?

If your order has shipped but you cannot find your shipping confirmation, please first check:

• Your email inbox
• Spam folder
• Junk folder
• Promotions folder, where applicable

You should also make sure that the email address entered during checkout was correct.

If more than 7 business days have passed since placing your order and you have not received an update regarding shipment, please contact:

service@ymlintl.com

Include your order number so our team can check the available order information.

8. Tracking Has Not Updated

Tracking information does not always update continuously while a package is in transit.

There may be periods where no new scan appears while the package is:

• Moving between carrier facilities
• Waiting for the next sorting scan
• Traveling between regions
• Experiencing carrier delays
• Moving through a high-volume transportation network

Please allow reasonable time for the next tracking event to appear.

If the estimated delivery period has passed and there has been no meaningful tracking update, contact us at:

service@ymlintl.com

We will review the available shipment information with you.

9. Orders Shipped in Multiple Packages

Depending on inventory and fulfillment arrangements, an order containing several products may sometimes be divided into multiple shipments.

As a result, products from the same order may:

• Ship on different dates
• Arrive on different days
• Use different carriers
• Have separate tracking numbers

This is normal and does not necessarily indicate that part of your order is missing.

When multiple tracking numbers are available, please review each shipment individually.

You will not be charged again for products simply because an order is divided into multiple packages.

10. Shipping Address Changes

Please carefully review your shipping information before completing checkout.

Your shipping address should include all information necessary for successful delivery, including where applicable:

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP code
• Telephone number

If you discover an error after placing your order, contact us immediately at:

service@ymlintl.com

We may be able to update the shipping address if the order has not yet entered fulfillment.

However, once an order has been processed or transferred to the shipping carrier, we generally cannot guarantee that the address can be changed.

The carrier may independently offer address-management services for certain shipments, but availability varies.

11. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information during checkout.

An incorrect or incomplete address may cause:

• Delivery delays
• Failed delivery
• Package return
• Additional carrier handling
• Redelivery charges

If a package is returned because the shipping information provided with the order was incomplete or incorrect, please contact us.

We will review the available options with you.

Where a new shipment is requested because incorrect delivery information was originally provided, additional shipping charges may apply where permitted by applicable law.

12. Returned-to-Sender Packages

A carrier may return a shipment for reasons including:

• Incorrect address
• Incomplete address
• Missing apartment or unit information
• Recipient unavailable
• Repeated failed delivery attempts
• Package not collected
• Refused delivery
• Carrier access restrictions

If tracking shows that your package is being returned to the sender, contact us at:

service@ymlintl.com

Please provide your order number and tracking number.

Once sufficient information about the returned shipment becomes available, we will review the appropriate next step.

13. Delayed Shipments

Occasionally, a shipment may take longer than its estimated delivery period.

Delays may result from:

• Severe weather
• Transportation disruptions
• Carrier network congestion
• Holiday volume
• Operational interruptions
• Destination-specific delivery conditions
• Other circumstances outside normal shipping operations

If your package is delayed, please check the latest tracking information first.

If the estimated delivery window has passed and the carrier information does not resolve the issue, contact us at:

service@ymlintl.com

Our customer service team will review the available order and shipment information.

14. Lost Packages

If tracking suggests that a shipment may have been lost while in transit, please contact us.

Depending on the circumstances, we may need to work with the applicable shipping carrier or logistics provider to investigate the shipment.

Please provide:

• Order number
• Tracking number
• Delivery address
• Any relevant carrier information

If an investigation confirms that an eligible shipment was lost in transit, we will determine an appropriate resolution, which may include:

• Sending a replacement, where available
• Issuing an applicable refund
• Another appropriate resolution

Any resolution will depend on the circumstances of the shipment and applicable requirements.

15. Package Marked “Delivered” but Not Received

If your tracking information says “Delivered” but you cannot locate the package, please first check:

• Around the delivery location
• Your mailbox
• Parcel lockers
• Front, rear, or side entrances
• Building reception or management
• With household members
• With neighbors who may have accepted the package

Carriers may also occasionally complete the tracking scan shortly before the package is physically placed at the delivery location.

If you still cannot find the package, contact the shipping carrier using the tracking information provided.

You may also contact us at:

service@ymlintl.com

We will review the available shipment information and assist with determining the appropriate next step.

A delivery scan alone will not prevent us from reviewing a legitimate delivery concern.

16. Stolen Packages

If you believe a package was stolen after delivery, please contact the applicable carrier first and review any available delivery information.

You should also check with other members of your household, neighbors, building management, or reception where appropriate.

If the package still cannot be located, contact:

service@ymlintl.com

We will review the circumstances and available delivery information.

Depending on the situation, additional documentation or a carrier investigation may be required before a resolution can be determined.

17. Delivery Attempts and Signature Requirements

Some shipments may require:

• Recipient availability
• Signature confirmation
• Identity or age verification where applicable
• Pickup from a carrier location after a missed delivery

These requirements depend on the applicable shipment and carrier.

If you miss a delivery attempt, please review your tracking page or contact the carrier to determine whether:

• Redelivery is available
• The package is being held for pickup
• Additional instructions are required

18. Shipping Delays Before Dispatch

YGALLURE aims to ship orders within the processing timeframe stated in this policy.

If circumstances arise that prevent us from shipping within the applicable promised timeframe, we may contact you regarding:

• The delay
• A revised shipment estimate where available
• Available cancellation options
• An applicable refund for unshipped merchandise where required

We will handle delayed shipments in accordance with applicable law.

19. Returns Related to Delivery

Our shipping policy and return policy work together.

Change of Mind

Eligible products may generally be submitted for a return request within:

7 business days after delivery

Products must meet the requirements stated in our Return & Refund Policy.

For ordinary change-of-mind returns, the customer is generally responsible for return shipping costs.

Incorrect Product

If you receive the wrong product, please contact us within:

30 business days after delivery

Defective or Damaged Product

If an item arrives defective or with qualifying damage, please contact us within:

30 business days after delivery

For incorrect, defective, or qualifying damaged products, we will review the issue and provide the appropriate return, replacement, or refund instructions.

Please review our Return & Refund Policy for complete requirements.

20. Do Not Send Returns Without Authorization

Our company contact address should not automatically be treated as our merchandise return address.

Returns may need to be sent to a separate location depending on the product and fulfillment arrangement.

Before returning any item, please contact:

service@ymlintl.com

Our customer service team will provide the applicable instructions and return destination.

Sending merchandise to an unauthorized address may delay the processing of your return.

21. Questions About Shipping

If you need help with:

• Order processing
• Tracking
• Shipping delays
• Missing packages
• Delivery issues
• Address problems
• Multiple shipments
• Returned packages

please contact us.

When emailing about an existing order, include your order number whenever possible.

YGALLURE
Operated by YUANGUO EMPORIUM LLC

Website: ymlintl.com
Email: service@ymlintl.com
Phone: +1 (845) 299-6427

Company Address:
107 E Garvey Ave #339
Monterey Park, CA 91755
United States

Please note: The company address above is provided for business contact purposes and should not automatically be used for merchandise returns. Contact customer service for return instructions.

© 2026 YUANGUO EMPORIUM LLC. All rights reserved.